Hello Gateway is a superhighway message delivery platform architected and built to provide organisations
with a high-performing, reliable and secure delivery of real-time mission-critical information across multiple
channels. Today, it is used to send millions of messages daily.
Message Across Multiple Channels from a Single Platform
Hello Gateway’s API enables messaging across multiple channels that include SMS, RCS, Email, Voice, Fax,
Mobile App Push Messaging and Social Network Messaging platforms WhatsApp, Facebook Messenger,
Tok-Tok!, and WeChat (coming soon) in a single platform.
Message Delivery Analytics
Keep track of every communication you send. With Message Delivery Analytics, you have access to message
status information and can perform actions for each message you send. For example, if a message cannot be
delivered, you can use the data to failover to another messaging channel.
Why Hello Gateway
We understand that building up the communications infrastructure to support enterprise messaging is a
non-trivial endeavor. With more than a decade of investment and deep expertise in this area, our highly
evolved products, tools and infrastructure provides for all your business messaging needs.
Use Cases
Transaction Alerts
Parcel Tracking Notifications
Two-Way Marketing Communications
Real-Time Incident Response
Field Service Management
One-Time Passwords
Large-scale High Speed Emergency Broadcasts
Fraud Management
Rapid Personnel Mobilisation
Crisis Coordination
Hello Gateway is crafted with minimal straight-through processing of information, resulting in throughput that
is large yet highly reliable. It also has direct leased lines deployed to Telco Gateways and connectivity to more
than 1200 mobile operators globally.
Engineered for High Throughput Performance and
Elastic Scalability On-Demand
Hello Gateway is purposefully engineered to be distributed, heavily threaded and platform independent. Built
into componentised modules, the system enables flexible allocation of computational resources and
addresses different performance needs.
The elastic scalability of the solution enables the system user to:
- Easily increase throughput through horizontal scaling with minimum impact on
existing system structure; - Perform load-balancing across different external communication resources;
- Re-deploy/migrate system onto different hardware platform seamlessly; and
individually scale each component based on bottleneck analysis, either
horizontally or vertically.
Advanced Monitoring for Message Performance
The health of the messaging components supporting your business-critical applications is imperative and you need to be one step ahead with real-time, actionable information to identify and diagnose problems before your business is impacted. Our monitoring converts data into information for action to keep messages, and your business, moving.
Hello Technology employs a holistic system of network, platform, application availability and performance monitoring to meet high service level requirements.
A failed or failing component has redundant peers, and if an increased probability of future service disruption occurs, our team of engineers will be on standby round-the-clock to rectify issues.
Premium System Availability
We also offer optional services to provide proven Premium System Availability beyond 99.5%. This is achieved through our enterprise-grade messaging infrastructure for enhanced capabilities and system availability monitoring.
To ensure high service availability, our data centres are equipped with multiple redundant servers and networks which run application and communication resource connections. In the rare event of a hardware component failure on the primary server in the primary data centre, a switch is made to a designated secondary server in the same data centre. Asynchronous database replication between data centres is utilised for the switchovers. In the extremely rare event of a catastrophic failure at the primary data centre, there is a switch over to a designated server in the secondary data centre.
Extreme Reliability
For years, customers have chosen Hello Gateway for its ability to meet their stringent enterprise messaging
needs for a highly-reliable and robust platform designed for real-time information delivery. Hello Gateway
delivers mission-critical services for enterprises round-the-clock with a service availability of up to 99.5%
and beyond (subscription dependent). It addresses reliability through three layers:
Pre-emptive Layer
Critical early warning system for monitoring the
health of the Hello Gateway servers.
Recovery Layer
Contains task tracking, persistence and recovery
mechanisms, ensuring recovery and continuous
operations when interruptions are encountered
during message delivery.
Redundancy Layer
Addresses and manages recovery for message
delivery failures at multiple points; across web
applications, message controllers and
communication resources.